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Sunday, March 08, 2015

The Business Chat - Tell your customers what you sell.

Tell your customers what you sell. 

How hard can this be? Remember, you sell a couple of things. 

If you don't know what you sell, you can't communicate this to a customer and communication is the basis of marketing. "Jewelry" is too broad a term and I challenged you to distill your work into a nice short description. (Remember that bicycle courier in the elevator?) Well guess what, today I'm here to tell you that you don't sell jewelry. Well, yes you do, however jewelry (or knitting or art) is only a small part of what you sell. If someone wanted to buy a pair of earrings they could go to a mall. Why have they come to you?

Because they want a piece of art, they want magic.

YOU are the product.

People shop at craft shows or at online handmade marketplaces because they want to understand where their items come from. From an outsiders' perspective the life of an artist is a bit of a fantasy, it sounds glamorous and romantic. We play, we create, we bring visions to life, we give them something different than driving the kids to soccer and grocery shopping. Whatever your skill is, it is something the customer can't do. It's magic. It's a little piece of your soul and they are willing to pay for it.

Sell Your Story.

Tell them why you create what you do, where your inspiration comes from. Don't just sell an item, sell an idea. If you use a special technique explain this to them. Explain the terms you use, just because you know what wire-wrapping is doesn't mean that they do. 
Take for example this pair of earrings.

Orange earrings. Lampwork beads, on a sterling silver headpin, with handmade sterling silver earring hooks. 100% handmade. 

Ho hum. Cute as they are, plain old earrings are boring, other designers sell earrings, I sell stories. 

First I'd start with explaining that I make the beads, then I can explain what lampwork is backed up with photos of me making beads of course. Next I'd talk about how these beads remind me of bright sunshine, maybe what's it's like to walk on the sun, or even Mars. I spend a lot of my life staring at the sun from the deck of my sailboat, ah yes, the sailboat, that's why I'm called Sailorgirl. Now the customer has a story in her ears, a story is very different from a plain old pair of earrings. I've given her a glimpse of what's behind the beads. It's something unique, different from my competitors (always an advantage), and it's what a customer expects from an artist at an art show. 

So tell me a story. Who are you? What inspires you? Why do you make what you do? 

Tell me what you sell. 

Now tell your customers what you sell.

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